https://www.uspsoig.gov/form/file-online-complaint. 7) To the Equal Employment Opportunity Commission, Office of Special Counsel or Merit Systems Protection Board, pursuant to a complaint; If you have trouble using one of the following, please give us a call. Theft, Fraud, or Waste by the USPS or a USPS Employee. Saturday 7 AM – 6 PM ET. ComplaintsBoard.com is an independent complaint … Please make sure that your … You will arrive at USPS/Email Us. Find more solutions for mail issues with USPS FAQs 1. 3) At the request of Congress; Create a USPS.com(registered trademark symbol) account to print shipping labels, request a Carrier Pickup, buy stamps, shop, plus much more. § 3061, and 5 USC App. Find more solutions for mail issues with USPS FAQs We appreciate your patience and remain committed to delivering the holidays to you. Informed Delivery Support 3. 5) To other government agencies for personnel matters or security clearances or decisions to issue licenses, grants or other benefits; If you would like to add information to an existing complaint, click here. To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. Fill out the entire form … File a complaint with the USPS Office of the Inspector General (OIG) by: Filing an online complaint… Click-N-Ship ® File a Claim; PO Boxes; The Postal Store ® USPS … The Postal Service uses contracted Go Anywhere Highway Contract Route (HCRs) services to transport mail and other products between plants and other designated stops. You will be able to save your claim to finish later if you cannot complete the form in one session. Call to order free shipping boxes, envelopes, and postal forms, or to report a problem with your shipping supply order. 8) To other federal offices of inspectors general so those offices can perform integrity and efficiency peer-reviews of our agency. or an employee/customer service issue, please contact your local Post Office or USPS Customer Service instead of completing the form … If you’d like to speak with a representative about another issue with your package, please call us. § 552a) and we won’t disclose your identity without your consent unless it is unavoidable. Sender Information. § 3. Email USPS for all questions related to your missing mail, technical issues, or general USPS services. To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). The maximum package weight permitted by USPS … indicates a required field. Mail your complaint. Please keep in mind we are an independent agency of the Postal Service and cannot help you with day-to-day mail delivery and customer service issues. To get help with stamps or other USPS merchandise, please see the following resources: 1-800-Stamp24 (1-800-782-6724) Please take a minute and read the following before filing a complaint with our office. Are You Aware of the Postal Service's Secure Destruction Program? Your claim case will be associated with your account. In larger offices, don’t waste your time asking for the postmaster, as they are not directly involved with the day … Find the nearest USPS location by city and state or ZIP Code™. United States Postal Service (USPS) complaints contacts. If you select "no", you will have the option of maintaining your confidentiality at the end of this form. or an employee/customer service issue, please contact your local Post Office or USPS Customer Service instead of completing the form below. Office of the Consumer Advocate. You can also give us your thoughts and opinions about upcoming audits on our Audit Asks page. You will be leaving USPIS.GOV and redirected to USPS. or an employee/customer service issue, please contact your local Post Office or USPS Customer Service instead of completing the form … Saturday 8 AM – 6 PM ET. The Technical Support team can help when a website application or form doesn't work properly. To file online, log in to or create your free USPS.com account. Customs Form. Category: All categories Applications Beneficiary forms for USPS employees Centralized Account Processing System (CAPS) Confirmation … If you are having a problem with the delivery of your mail (late arrival, tracking, attempted delivery, misdelivery, etc.) While the U.S. A form will appear. If your enquiry or complaint is about the collection or delivery of your mail, lost damaged or delayed mail, redirecting … Use the USPS website’s Email Us form. Get contact information, hours, and more. Report fraud, waste, or abuse to our Hotline, Request information under the Freedom of Information Act (FOIA), Internal affairs and executive investigations, Theft of items from the mail by Postal employees or contractors, Destruction of mail by Postal employees or contractors. Please take a minute and read the following before filing a complaint with our office. If you cannot access a printable form, type or neatly write the information required for an online report on another sheet of paper. Please take a minute and read the following before filing a complaint with our office. For example, any leased trailers... Each year, hundreds of thousands of children write letters to Santa Claus, but did you know that sometimes Santa responds? Your information will be used to support investigations of criminal, civil, or administrative matters. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. If you still need more help, see the contact information for technical support, Postal Store orders, and more. First and Last Name and/or Company Name. Providing the information is voluntary, but if not provided, we may be unable to investigate your complaint. Monday – Friday 8 AM – 8 PM ET When it comes to trailers that are hauling mail, the Postal Service prefers to lease — it only owns about 23 percent of its fleet of more than 12,000 trailers. If you are having a problem with the delivery of your mail (late arrival, tracking, attempted delivery, misdelivery, etc.) Call: 1-800-ASK-USPS® (1-800-275-8777) Write to the U.S. Postal Service’s Consumer Advocate office at: United States Postal Service. However, the information you provide may be disclosed to other parties in some limited circumstances, including: 475 L’ Enfant Plaza, SW. Washington, D.C. 20260-2200. The U.S. Postal Inspection Service is responsible for ensuring Postal Service employees’ safety and the security of the mail. Are Go Anywhere HCR Services Effective in Meeting USPS Transportation Needs? Only use the form below to report the following to our office: If the topic of your complaint or inquiry is NOT listed above, we have information that can help direct you to the proper place. Call Customer Care on 1-800-ASK-USPS (1-800-275-8777) Email Customer Care on postalone@email.usps.gov. NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking®. Find USPS® Locations In the future, consider using Click-N-Ship ® to create customs forms and purchase postage online … Once you have filed a claim, you can see it in your Claim History. Please take a minute and read the following before filing a complaint with our office. 4) To employees and contractors who need the information to do their jobs; Expect longer wait times to talk to a representative now through mid-January. Collection is authorized by 39 U.S.C. Complete your change of address online & pay only $1.05 The way to fill out the Usps form complaint online: To begin the form, utilize the Fill & Sign Online … On the website, you can also file a claim or request a refund for shipping. We don’t collect any personally identifiable information unless you choose to provide it. The Postal Service processes billions of mail pieces each year, some of which are deemed “undeliverable” because of incorrect, incomplete, or illegible addresses or other reasons. Filing Online You can file a domestic claim online at www.usps.com/domestic-claims for packages covered by USPS insurance as described in the “Insurance Availability” section. To report mail theft by a non-postal employee, please call 1-877-876-2455 from 8 a.m to 4:30 p.m in all time zones, and select option 5, or visit: Postal Inspection Service Complaint Form. That’s a lot of trailers to manage, especially when you consider USPS leased trailer policies. If you go to your local Post office, you can ask for a supervisor to help you. You can find more information about contacting the OIG here. Expect longer wait times to talk to a representative now through mid-January. Use this step-by-step instruction to fill out the Usps form complaint promptly and with perfect precision. Mail your complaint … If you have trouble using one of the following, please give us a call. 3061. What Has Been the Inspection Service's Response to Mail Theft/Fraud During the COVID-19 Pandemic? Connect with the Federal Relay using the following toll-free numbers: For more details and a full list of TTY services, go to Federal Relay TTY. Select a category to limit the listing to a specific form type. Start an Online Claim… We want to ensure you are submitting your concern or inquiry to the right office so it can be handled in a timely manner. Use our online form to answer a few questions about your issue. USPS … Saturday 8 AM – 6 PM ET The Office of Inspector General (OIG) audits the operations and evaluates the specific infrastructure of the Postal … While providing information is voluntary, the OIG may not be able to address your complaint if sufficient information is not provided. If you need help with your Informed Delivery service, please email Informed Delivery User Support. Anyone can call 1-800-ASK-USPS (1-800-275-8777) to have a Domestic … If you need more help, please send us an email. You can call the number 1-888-USPS-OIG or 1-888-877-7644… Learn how to protect yourself from ID theft: pdf | html Date of Vandalism (if known) Individuals who are deaf, hard of hearing, deaf-blind, or have speech impairments can communicate with USPS by using the Federal Relay’s TTY services. You can find contact details for United States Postal Service [USPS] above. Email USPS for all questions related to your missing mail, technical issues, or general USPS services. Postal facilities are closed on federal holidays. Hours of Operation The pandemic has had a devastating impact on many American businesses, disrupting operations of every type and size. Email: USPS® Customer Service Check our Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance. Report fraud, waste, or abuse to our HotlineRequest information under the Freedom of Information Act (FOIA). Fill out a short form or get tips to fix some of the most common issues right from your computer. Please refer to our comment policy for further information. For concerns about … Tweet United States Postal Service. 401 and 404; and 18 U.S.C. 6) To a person who shows that the information is needed to prevent death or serious injury; First Name for Return address. The Technical Support team can help when a website application or form doesn't work properly. Postal Service (USPS), is authorized by 39 U.S.C. If you prefer to mail your report, print a copy of the online form and fill it out. File an Online Complaint USPS Office of Inspector General. Hours of Operation There were errors. If you choose to provide this information, we will protect it under The Privacy Act of 1974 (5 U.S.C. Hours of Operation Hours of Operation Filing a Customer Service Complaint Gather information about the subject of your complaint. Please use the form below to tell us about it and we’ll do our best to put things right. Alert: USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. § 404, 18 U.S.C. Call with questions about stamps or orders placed online through The Postal Store®. Fax, mail, or email either a letter describing your complaint or a printed copy of your completed Online Whistleblower Complaint Form to your local OSHA office. 2. Tweet United States Postal Service Customer Care. Closed Sundays and Postal Holidays. Report Fraud, Waste, Abuse and Election Mail Fraud, Keeping Postal Workers Safe During the Pandemic. The collection of this information, which will be used principally for investigations or audits into fraud, waste, and abuse in connection with the programs and operations of the U.S. For general information, how-to steps, or to learn more about USPS products and services, check our FAQs. Visit Customer Care Contact Form. The maximum combined length and girth for USPS Retail Ground is 130". 1) For law enforcement purposes; The online claims … Click "Customer Service" followed by "Email Your Question." Connect with our customer service representatives to help resolve your issue and get back on track. 1-800-877-8339 – TTY/ASCII for persons with hearing and speech impairments, 1-800-845-6136 – for persons with hearing and speech impairments who wish to speak only in Spanish, 1-866-377-8642 – for hearing persons with speech impairments. Please note: *The two letter state abbreviation must be used. The method to file a USPS complaint with OIG is mentioned below: You can file a complaint online using USPS complaint form. Initial United States Postal Service [USPS] complaints should be directed to their team directly. Monday – Friday 8 AM – 8:30 PM ET Monday – Friday 7 AM – 11 PM ET Federal Relay Services – TTY Access for Deaf & Hard of Hearing Post Office Claim Form: If someone is unable to file a claim online, then he/she can submit it offline by filling a form. Operation Santa, a program run by the Postal Service, allows children to mail a letter to a special Santa address. See a list of all upcoming USPS holidays and events. Please provide as much detail as you can. Select an inquiry type that most closely relates to the complaint or question that you have. 2) In legal proceedings involving USPS or the USPS OIG; If you are having a problem with the delivery of your mail (late arrival, tracking, attempted delivery, misdelivery, etc.) During the pandemic, there have been some indications of increased levels of mail theft and mail fraud as reported by the OIG's Hotline and the Postal Inspection Service... We encourage you to visit our blog, which has a new topic for discussion every Monday. Filing Online. 1-800-610-8734 If you select "yes", we have no way to contact you regarding this complaint. To begin a report for ALL types of mail pieces, select the WHERE IS MY PACKAGE icon on the page. Saturday 8 AM – 6 PM ET. This is the official site for changing your address with the United States Postal Service (USPS). Monday – Friday 8 AM – 8:30 PM ET Follow United States Postal Service. If you’d like additional details about when and how we disclose information to third parties, please see our Privacy Page (Link). To ship this package and pay postage, please take the package and printed customs form to a Post Office ™ Retail Associate. USPS OFFICE OF INSPECTOR GENERAL. This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. The most common questions have to do with tracking packages or delayed delivery. Find the best way to get help and connect with USPS®. 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